Refund policy

REFUNDS/RETURNS/EXCHANGES/CANCELLATIONS/DAMAGES/ISSUES

Due to the custom nature of Expressions by Jayda and Jenna, there are NO REFUNDS, RETURNS, CANCELLATIONS or EXCHANGES once costumer’s order has been placed. If there is an error on our end regarding your order, we will make it right. 

Our custom designs and completed product’s color, shade, texture, size, fabric blend, etc., may appear different on customer’s end when viewing the listing on customer’s electronic device. (ie. Computer, laptop, tablet, cell phone, etc). 

If there is an error on our end regarding defect and/or incorrect item, please contact us via email within 7 calendar days so that we can review and rectify the order. Only incorrect and/or defected items will be considered for exchanges. Items must first be pre-approved by Expressions by Jayda and Jenna prior to customer shipping order back to us. If customer’s order is shipped without pre-approval first, no returns for an even exchange will be considered nor approved to customer. If customer’s item is no longer available once we receive customer’s complete return of incorrect and/or defected item, we will reach out to customer with another item selection to choose from. If customer is not satisfied with the new item options to replace incorrect and/or defected item, we will then issue store credit to customer.  

Any and all items must be returned in NEW, UNUSED, and in ORIGINAL manufacturer packaging. Damaged items may go through our loss and damage investigation procedure. We may also file an insurance claim prior to replacement. 

While we make every effort to ensure each of our custom products exceed customer’s expectations, we are also human. Manufacturer defects do happen occasionally and as always, we back these issues with our 100% quality guarantee. We take pride in our products and want our costumer to be completely satisfied with purchase. 

Customer is required to submit photos of incorrect and/or defected item with a detailed description of the issue. Please allow a 1-3 business days to hear back from us. If further information is requested, we will let customer know. 

If customer’s return is accepted, we’ll send customer a return shipping label, as well as instructions on how and where to send package. Items sent back to us without first requesting an exchange AND upon pre-approval by us will NOT be considered and/or accepted.

If shipment goes unclaimed and is returned to us, customer will be liable for the cost of reshipment.

Our policy lasts 7 calendar days from date of reception of item. If 7 calendar days have gone by since customer’s date of reception of item, unfortunately we may not offer an exchange for any incorrect and/or defected item. It is critical we here from customer immediately and within the reasonable time frame so that we can review and rectify the issue. 

To start an exchange due to defect and/or incorrect item, you may contact us via at expressionsbyjaydaandjenna@gmail.com

We package our items with care. Once customer’s package is in transit, we are no longer responsible for how customer’s package may arrive. If customer receives package that is not to satisfaction, customer may reach out to us via email with customer concern as this will help ensure proper care while in transit in the future. If customer’s package is lost or damaged in transit, customer will need to contact the shipping company and provide tracking number. We are NOT responsible for lost or damaged items.